Alif Corporation Private Limited (hereinafter referred to as “we”, “us”, “our”, or the “Company”) sells hardware tools, clamps, safety equipment, electrical and electronic items, machinery, industrial supplies, and related products through its online store to retail (individual/public), wholesale, and industrial customers.

This Return Policy outlines the conditions under which products (hereinafter referred to as “Products”) may be returned or exchanged. This policy forms an integral part of our Terms and Conditions and Refund & Cancellation Policy and complies with applicable Indian laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

By purchasing Products from us, you agree to be bound by this Return Policy.

1. General Return Conditions

• Returns are accepted only for Products that are defective, damaged, or incorrectly supplied.
• All returned Products must:
• Be unused and in original condition.
• Be returned in original packaging with all tags, labels, accessories, and invoices intact.
• Be accompanied by valid proof of defect or damage (photos or videos).
• We reserve the right to inspect all returned Products and reject any return that does not meet the above conditions.

2. Return Window

• Retail Customers: Return requests must be made within 7 days from the date of delivery.
• Wholesale / Industrial / B2B Customers: Return requests must be made within 7 days from the date of delivery and will be accepted only in cases of proven manufacturing defects.

3. Eligible and Non-Eligible Products

• Eligible for Return:
  • Customers must first contact us through our Contact Us page with order details and the reason for return.
  • Defective or damaged Products.
  • Incorrect Products shipped (wrong item, size, specification, etc.).
• Non-Returnable / Non-Exchangeable Products:
  • Custom-made, specially ordered, or bulk Products.
  • Products that are used, altered, or returned without original packaging.
  • Clearance, sale, or discounted items (unless found to be defective).
  • Hygiene or safety-related Products (such as certain personal protective equipment) once unsealed or used.
  • Perishable or consumable items.
• For wholesale, industrial, or B2B orders, all sales are considered final except in cases of proven manufacturing defects.

4. Return Process

• Customers must contact us within the applicable return window at:
• Email: support@alifcorporation.co.in
• Phone: +91 7304307361
• The following details must be provided:
• Order number
• Reason for return
• Photos or videos as supporting proof
• If the return request is approved, we will provide return instructions and the return shipping address or label, where applicable.
• The Product must be securely packed and shipped back as per our instructions.
• Return shipping costs shall be borne by the customer unless the return is due to our error (such as shipment of a wrong or defective Product), in which case reasonable shipping costs may be reimbursed.
• Upon receipt and inspection of the returned Product, we will process an exchange or refund in accordance with our Refund & Cancellation Policy.
• Bulk, wholesale, custom-made, or used Products are not eligible for return.

5. Exchanges

• Exchanges are subject to stock availability and the same conditions applicable to returns.
• The replacement Product will be dispatched only after the returned Product is received and successfully verified.

6. Inspections and Rejections

• All returned Products are inspected upon receipt.
• If a return is rejected due to usage, missing parts, or absence of any defect, the Product will be shipped back to the customer at their expense or disposed of if unclaimed.

7. Changes to This Policy

• We reserve the right to modify this Return Policy at any time. Any changes will be posted on the Website.

8. Contact Us

For any questions or concerns related to this Return Policy, please contact us through our official Contact page: Contact Us